LONG'S NORTHWEST HITCH

(479) 770-0159

Regular Hours of Operation

Monday through Friday:

8:00am to 5:00pm

 

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ABOUT US:

Long's Northwest Hitch was founded in 1984 by Northwest Arkansas native Eldon Long and has been family owned and operated ever since. At the time of the company's inception, Eldon saw a drastic need to provide Northwest Arkansas consumers with a comprehensive towing specialty shop that provided all types and kinds of hitches and wiring products. Long's Northwest Hitch set out with the goal to be the region's top towing systems provider. After nearly three decades of business, we can proudly say that we are the longest standing specialty hitch and towing systems provider in the six county area. Many of the area's new and used automotive dealerships, automotive repair shops, auto parts stores, and other automotive specialty shops consider Long's Northwest Hitch to be THE regional authority in trailer hitches and hitch related wiring.

We have seen many changes in the Northwest Arkansas region over the years. Even we have changed! Beginning in 2011, Long's Northwest Hitch operations have gone mobile. After losing our location of 30 years to the State of Arkansas for the upcoming highway 412 bypass highway, we have decided to bring our top quality products and service directly to you! We can perform 95% of all our specialty services right in your driveway or the parking lot at work. No more trying to find someone to help you drop off or pick up your vehicle or trailer. No more waiting in a boring waiting room! We can even work on our commercial customer's vehicles and trailers while they are out on the job! This eliminates costly downtime and promotes efficiency and productivity.

One thing that hasn't changed over the years is our commitment to offer our customers quality products and services that are state of the art and second to none. Because of the continual ebb and flow of economic times, we have always felt that it is important for us to monitor changes and trends in the towing industry closely. During these challenging economical times, we realize the importance of getting the best deal possible. However, remember that it is also true that the sting of a so-called "discount price" and poor quality can, and usually will, last far longer after the sale than knowing that you paid a little more for a top quality product and no excuses. Long's Northwest Hitch has a reputation for unmatched customer service, providing the highest quality towing products available, quality installations that focus on the details, and treating every vehicle we work on as if it were our own. Allow us to serve you in all of your towing needs. You'll be glad you did!


WHAT WE DO:

Long's Northwest Hitch sells and installs all kinds of top quality trailer hitches. We install custom receiver hitches, gooseneck hitches, 5th wheel hitches, towbar baseplates and more. With extensive experience and a comprehensive knowledge of 12 volt wiring systems, we specialize in custom tow vehicle and trailer wiring. This is extremely important with the increasingly sophisticated computer monitored wiring systems that are found in more and more of today's vehicles. DON'T take chances with your vehicles electrical system! We install electric trailer brake controllers, power modules, converters, custom towed vehicle wiring (for pulling behind a motorhome), and more. We also offer a broad variety of quality towing accessories that include locks, bike racks, cargo carriers, everything you need for cargo control and much more. Long's Northwest Hitch also provides trailer repair services. Specializing in trailer lights and wiring, we also provide repairs and replacement parts for most trailer components. Whether it's repairing a busted clearance light, re-packing bearings, or doing a complete floor replacement, we will keep your trailers in top operating condition.

With over twenty-five years of professional experience and numerous HitchPro™ service awards to our credit, you can be assured that the professional installation and courteous service that you receive from us is not the exception, but the rule! Our philosophy: to serve and treat every customer as we would a member of our own family.


OUR CODE OF ETHICS:

*
Never fabricate or install equipment that is not custom built according to manufacturer's vehicle weight specifications and year model or that do
not meet V-5, CSA, and SAE standards.

* Furnish the customer with information on any warranties covering equipment or components provided by the manufacturer.

* Always present the customer with towing safety information provided with purchased equipment or components.

* Inform the customer if we observe faulty electrical components or other equipment on their vehicle or trailer that would cause them to tow or operate in an unsafe manner.

* Upon completing installation or repair work, orientate customer on the proper use of all products installed and review the invoice with the customer explaining all performed work.